Refund and Returns Policy
Last updated: August 2026
At Grace Overflows Goods, every item is made to order with care and attention to detail. Because our products are created specifically for each order, we generally do not accept returns or exchanges for items that are correctly produced and delivered.
However, your satisfaction is important to us. If there is a problem with your order, please contact us and we will do our best to make it right.
1. Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect color or product option selected by the customer
- Ordering the wrong product
- Personal preference after receiving the product
- Incorrect personalization or information entered by the customer
Please carefully review your product selection, personalization, size, color, shipping address, and other order details before completing your purchase.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photos of the item
- Photos of the packaging, if the item arrived damaged
We may offer a replacement or reprint, depending on the circumstances.
For print-on-demand products, the item generally does not need to be returned when the issue is confirmed.
3. Personalized & Customized Products
Personalized and customized products are created specifically according to the information provided by the customer.
Because these products are made especially for you, they cannot be returned or refunded because of:
- A change of mind
- Incorrect spelling or information provided by the customer
- Incorrect personalization details submitted by the customer
If Grace Overflows Goods made an error in the personalization or production, please contact us. We will review the issue and work with you to provide an appropriate resolution.
4. Order Cancellations
Because our products are made to order, orders may begin production shortly after they are placed.
If you need to cancel or change an order, please contact us as soon as possible after placing your order.
Once an order has entered production, cancellation may no longer be possible.
5. Lost or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package is delayed or appears to be lost, please contact us as soon as possible. We will help you review the tracking information and determine the appropriate next step.
Please make sure your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
6. Refunds
When a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow your payment provider or financial institution some time to process and display the refund.
If we determine that a replacement or reprint is the appropriate solution, we will discuss that option with you before proceeding.
7. How to Contact Us
If you have a problem with your order, please contact us at:
Email: graceoverflowsgoods@gmail.com
Please include your order number in your message whenever possible.
We appreciate the opportunity to serve you and will do our best to make things right.
Thank you for supporting Grace Overflows Goods and our small business.